Delivery & Returns

Delivery times

We endeavour to deliver all packages within 5 working days of placing your order. If you are having an item custom made we will agree a delivery time frame before the order is placed.

If you would like more information about delivery for a product that you’ve already ordered, or if you want to discuss deliver options please contact us here.

Very occasionally, unavoidable factors can delay a parcel (bad weather or postal strikes, for example). We do ask for your patience if this happens – we’ll be doing our best to sort it out for you.

UK 1st class postal delivery

This will ship within the UK between 1-3 business days

Worldwide orders should allow longer

UK express delivery

If you are in a rush and need your Trax Couture product quickly, then this can be arranged for an extra charge.

International delivery

International delivery is available on all products, if you do not see your required shipping method please let us know

Delivery costs are worked out according to the product’s size and weight, as well as where it’s going.

Returns

If a product is faulty, we will be happy to refund you within 28 days with proof of purchase.